2007年河南省普通高等学校对口招收中等职业学校毕业生考试
旅游类专业课试卷
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饭店服务与管理英语（100分）
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一、词汇选择 （每小题2分，共20分。请选出下列专业词汇的正确翻译形式，并将其序号填在题后的括号内）
1. 外汇兑换水单 （ ）
A. exchange rate B. exchange sheet
C. exchange memo D. exchange currency
2. 分机号码 （ ）
A. switchboard B. extension number
C. the general switchboard D. phone number
3. 床头柜 （ ）
A. night stand B. bed desk
C. bed table D. night table
4. 餐厅应接员 （ ）
A. waiter B. restaurant cashier
C. kitchen waiter D. hostess
5. 火腿 （ ）
A. sausage B. ham
C. hot leg D. pork leg
6. 客房部领班 （ ）
A. headwaiter B. Floor Supervisor
C. room leader D. service leader
7. 沟通技能 （ ）
A. communication B. talk skill
C. speaking technique D. communication skill
8. 采购部经理 （ ）
A. Purchasing Manager B. Food Supervisor
C. Buying Manager D. Food Buyer
9. 健身房 （ ）
A. fitting room B. gymnasium
C. training room D. practice room
10. 酒吧调酒师 （ ）
A. barmaid B. barman
C. bartender D. bar wine master
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二、判断对错 （每小题1分，共10分。正确的，在题后的括号里打“√”， 错误的打“×” ）
11. The Engineering and Maintenance Department is usually the largest department in a hotel. （ ）
12. When doing the turn-down service, the room attendant must draw up the curtains.
（ ）
13. Housekeeping Department is said to be the back bone of a hotel. （ ）
14. Soft drink include beer, cola, wine and mineral water. . （ ）
15. Food and beverage are the major products that the hotel sells. （ ）
16. In order to settle a complaint, the restaurant staff should remain calm, polite and responsible. （ ）
17. Supervisors must stay close to the guests and actively deal with guest’s problems themselves. （ ）
18. Good supervisors know how to walk the line between under and over supervising.
（ ）
19. High quality service is dependent on the waiter and the food supplied. （ ）
20. The room attendant needn’t wash the dirty shirts the guest left in the waste-pan.
（ ）
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三、选词填空（每小题2分，共20分。请用括号中的一个词补全句子，并将其填在相应句子后的括号内）
( rely on, would rather, counts, accept, check, cooperate, provided, means, plays, match )
21. “Please ______ for me when the train T57 arrives from
22. Jenny said to her husband angrily, “Lazy bones, you can’t _____ me to support the whole family alone, go to find a job now.” （ ）
23. In order to fulfill our tasks, all the departments in the hotel should _____ with each other. （ ）
24. In some Chinese restaurants, beer is ______ to the guests free of charge. （ ）
25. Your jacket does not _____ your pants. （ ）
26. The government is trying every possible _____ to keep people from smoking in public places. （ ）
27. The
28. I ______ try something mild, I do not like hot dishes. （ ）
29. Food and Beverage Department always ______ . （ ）
30. Does this hotel______ credit cards? （ ）
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四、补全对话（每小题2分，共20分，用题后方框内所给句子补全对话，将所选句子的序号填在相应空行后的括号内，每个句子只 能使用一次）
（ Dialogue - 1 ）
(SA — shop assistant; G — guest)
31. SA: （ ）
G: Yes, do you have any woolen T-shirt?
32. SA: （ ）
G: 40.
33. SA: （ ）
G: The color is a little dark.
34. SA: Will you try on this one?
G: It looks good. ________ （ ）
SA: 2310 Yuan RMB, Sir.
35. G: ________ （ ）
SA: Sorry sir. The price is already reasonable. The best I can offer is 10%.
G: Ok, I may take it later.
A. Can you offer me a 20% discount? B. How about this one? C. Can I help you, sir? D. How much does it cost? E. Yes, sir. What’s your size? |
( Dialogue – 2 )
(A—Receptionist B—Mr. Brown )
A: Good morning, sir. Anything I can do for you?
36. B: ___________ （ ）
A: There are two trains going to
No. 49 and No. 79. Which one do you prefer?
37. B: ___________ （ ）
A: No. 49. This train goes to
38. B: ___________ （ ）
A: At 9:
39. B: Good, I'll take this one. ___________ （ ）
40. A: Sorry, sir. Please go to the Shanghai Travel Service Agency in our hotel. ___________ （ ）
B: Oh, I see. Thanks.
A. Could you get me two tickets for tomorrow here? B. What time does this train leave? C. It's on the ground floor. D. Good morning. I need some information about touring E. Which is earlier? |
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五、阅读理解（每小题2分，共10分。阅读下面的文章并根据文章内容回答问题）
Every country has many good people who help to take care of others. Some high school and college students in the
Other young people volunteer to collect food or money, or they work in the homes of people who are sick or old. They paint, clean or repair their houses, do their shopping or mow their lawns. There is a group of volunteers to meet almost every need. For boys who no longer have fathers there is an organization called Big Brothers. College students and other men take these boys to baseball games or on fishing trips and help them to know about things that boys usually learn from their fathers.
Every city has a number of clubs where boys and girls can go to play games or to learn crafts. Some of these clubs have movies or organize short trips to the mountains, the beaches, museums or other places of interest. Most of these clubs use many high school and college students as volunteers because they still remember the problems of younger boys and girls.
If a youngster lives on a farm far from any city, an organization called Future Farmers of America will help that boy or girl to learn more about raising food and animals and to have more fun by meeting people from other farms.
Volunteers believe that some of the happiest people in the world are those who help to bring happiness to others.
41. Why do volunteers offer to help others?
42. How do the volunteers help the old people?
43. How does the Big Brothers help the young people?
44. Why do the clubs use students as volunteers?
45. What does the club Future Farmers of America do?
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六、汉英翻译 （每小题4分，共20分。将下列句子的翻译写在每小题后的空白处）
46. 前厅不仅仅是酒店的窗口，而且是酒店的神经中枢。
47. 我把您的行李放在衣柜旁边好吗？
48. 如果您想在房间内用餐，您可以跟送餐部联系。
49. 对不起，标准间已经被订完了。
50. 服务是饭店业务中最重要和特殊的产品。
餐饮服务与管理（100分）
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七、填空题（每空1分，共18分）